Support Centre - One stop support service
It isn’t always easy to get the support you need when you need it – and if there’s one thing energy shouldn’t be, it's complicated.
Lengthy call holding times, multiple options to choose from, speaking to a different person in a different team and location each time and long query response times are just some of the issues customers commonly face – but it doesn’t have to be that way.
We don’t stop once we’ve helped you on to better rates – if you need support or even just impartial advice at any time, we are here to help and our relationship with our partner suppliers means we can assist you all the way, from raising a query right through to resolving it.
Some of the ways we can help
Bill checker: we can check and make sure you are paying the correct rates against actual consumption – if you have been over billed, we will arrange for you to be re credited.
Bills explained: not the easiest of things to understand, contact us and we will help you to make sense of it all.
Billing options: monthly or quarterly, direct debit or payment on invoice – we can help cover your options to find what is best for you.
Energy management: advice on managing your energy consumption and in turn reducing your costs.
Actual v estimated usage: help to make sure you are only being billed against what you actually use.
Rate review: if you think your rates could be lower, contact us and we will conduct a review.
Debt management: resolving issues with account arrears, including payment plan and contract options.
New metering and installations: advice and guidance in having a new meter installed.
Change of tenancy: advice on what to do if you are a new business, or your existing business entity has changed, are moving to a new address, or you are buying or selling a business, etc.
Contract options: whether it’s rates, length of contract, which supplier or when to act, we can advise accordingly.
Contract renewal reminders: we’ll remind you every time each of your contracts enters the renewal window, so you can act at the right time every time, ensuring once you are on lower rates, you stay on them, allowing you to carry on concentrating on running your business and giving you one less thing to worry about.
Contract disputes: if you have a grievance in relation to any aspect of your contract, we’re here to help you resolve it.
Carbon footprint: advice on how reducing this can help do your bit for the environment and also have a positive impact on your business including profitability.
Green energy: addressing the issue of climate change, how you can go greener and how this can help your business.